Frequently Asked Questions

Battery

Delivery and installation of battery is free-of-charge within the Klang Valley service area below. You only pay for the battery itself.

Cyberjaya
Ampang
Ampang Hilir
Bandar Damai Perdana
Bandar Menjalara
Bandar Sri Damansara
Bandar Tasik Selatan
Bangsar
Bangsar South
Batu
Brickfields
Bukit Bintang
Bukit Jalil
Bukit Ledang
Bukit Tunku
Chan Sow Lin
Cheras
City Centre
Country Heights Damansara
Damansara
Damansara Heights
Desa Pandan
Desa Park City

Desa Petaling
Federal Hill
Hilir Gombak
Jalan Ipoh
Jalan Klang Lama
Jalan Kuching
Jalan Sultan Ismail
Jinjang
Kenny Hills
Kepong Solaris
Keramat
KL City
KL Sentral
KLCC
Kuchai Lama
Mid Valley City
Mont Kiara
Old Klang Road
OUG
Pandan Indah
Pandan Jaya
Pandan Perdana
Pantai

Pekan Batu
Puchong
Salak Selatan
Segambut
Sentul
Seputeh
Serdang
Setapak
Setiawangsa
Solaris Dutamas
Mont Kiara
Sri Hartamas
Sri Petaling
Sunway SPK
Sungai Besi
Sungai Penchala
Taman Desa
Taman Duta
Taman Melawati
Taman Tun Dr Ismail
Titiwangsa
Wangsa Maju

Either way is fine. You can either pay by credit card, bank transfer or e-wallet when you are ordering, or by cash after ROGER technician has completed the work.

Battery onsite services is available from 8am to 9pm, 7 days a week.

Absolutely. If the battery is faulty on delivery (very, very unlikely), and you have already paid via credit card or other means, simply contact hello@roger.com.my for a full refund.

Petrol

You pay a basic charge for delivery, which is shown in ROGER app, plus the petrol price. In other words, you are paying for your own petrol. And you pay us for the rescue service.

We deliver 20 liters. Yes, it’s fixed.

For the sake of speedy rescue, you don’t get to choose your preferred brand of petrol. We want to get our hands on the most viable solution, and send to you ASAP.

Of course we will help you with refueling! Glad to.

Tyre

The charges show in-app only covers the tyre rescue service itself. It does not include a new tyre.

Currently. we don’t sell tyres in our app. But we soon will! Check out our future services.

That’s a good idea indeed! But we are not buying back old tyres just yet.

Towing

Towing fee is calculated by distance. Just enter your intended destination in ROGER app, and you will receive an estimate.

Yes, feel free to choose your own destination.

The good news is, you don’t need to. If you have registered your car model in the ROGER app, we’d know which type of tow truck to send.

Our workshops, of course! Check them out here.