Frequently Asked Questions
Delivery and installation of battery is free-of-charge within the Klang Valley service area below. You only pay for the battery itself.
Bandar Damai Perdana
Bandar Sri Damansara
Bandar Tasik Selatan
Chan Sow Lin
Country Heights Damansara
Desa Park City
Jalan Klang Lama
Jalan Sultan Ismail
Mid Valley City
Old Klang Road
Taman Tun Dr Ismail
Either way is fine. You can either pay by credit card, bank transfer or e-wallet when you are ordering, or by cash after ROGER technician has completed the work.
Battery onsite services is available from 8am to 9pm, 7 days a week.
Absolutely. If the battery is faulty on delivery (very, very unlikely), and you have already paid via credit card or other means, simply contact firstname.lastname@example.org for a full refund.
You pay a basic charge for delivery, which is shown in ROGER app, plus the petrol price. In other words, you are paying for your own petrol. And you pay us for the rescue service.
We deliver 20 liters. Yes, it’s fixed.
For the sake of speedy rescue, you don’t get to choose your preferred brand of petrol. We want to get our hands on the most viable solution, and send to you ASAP.
Of course we will help you with refueling! Glad to.
The charges show in-app only covers the tyre rescue service itself. It does not include a new tyre.
That’s a good idea indeed! But we are not buying back old tyres just yet.
Towing fee is calculated by distance. Just enter your intended destination in ROGER app, and you will receive an estimate.
Yes, feel free to choose your own destination.
The good news is, you don’t need to. If you have registered your car model in the ROGER app, we’d know which type of tow truck to send.